At Rocaboo, customer satisfaction is our top priority. However, due to the nature of digital services, we have specific guidelines regarding returns, refunds, and cancellations. Please read the following policy carefully before making a purchase.
Return Policy
As we provide non-physical, digital services (such as social media followers, likes, comments, and views), there are no returns applicable. Once a service has been initiated or delivered, it cannot be returned.
Refund Policy
We offer refunds only under specific circumstances:
Eligible for a Refund:
- You did not receive the service as described.
- The service was not delivered within the promised timeframe and no communication was made.
- A duplicate payment was made by mistake.
Not Eligible for a Refund:
- You changed your mind after placing the order.
- Your account lost followers due to a violation of the social platform’s guidelines.
- You provided the wrong link or username during order placement.
- You violated our terms of service.
If your order meets the eligible criteria, please contact us at support@rocaboo.com within 7 days of your purchase. All refund requests are reviewed on a case-by-case basis.
Cancellation Policy
- Orders cannot be canceled once processing has started.
- If the order has not begun, you may contact us to request cancellation.
- Please make sure all order details are correct before submitting payment.
Need Help?
If you have any questions or concerns regarding your order, contact our support team. We’re here 24/7 to help you.
Email: support@rocaboo.com
Website: www.rocaboo.com