Payment Policy

At Rocaboo, we strive to make your experience smooth, transparent, and secure. This Payment Policy outlines the terms related to payments for all services offered on our website (www.rocaboo.com).

1. Accepted Payment Methods

We accept a wide range of secure and reliable payment options, including but not limited to:

  • Credit and Debit Cards (Visa, MasterCard, AMEX)
  • PayPal
  • Stripe
  • Apple Pay / Google Pay (where applicable)
  • Cryptocurrency (if enabled)

All payments are processed through trusted third-party payment gateways using encrypted SSL connections to ensure your data remains safe and secure.

2. Currency

All prices on Rocaboo are listed in EUR (€) or your selected local currency, depending on your location. Currency conversion fees may apply depending on your bank or payment provider.

3. Payment Terms

  • Full payment is required upfront before any service is delivered.
  • Orders will not begin processing until the transaction is successfully completed.
  • By placing an order, you agree that you are fully authorized to use the selected payment method.

4. Billing Confirmation

Once payment is completed, you will receive:

  • An on-screen confirmation
  • An email receipt with the order summary and billing details
  • Your order status and progress (through your dashboard or email updates)

5. Recurring Payments / Subscriptions

If you opt for a subscription-based service:

  • You will be billed automatically based on the subscription cycle (e.g., weekly, monthly)
  • You may cancel or pause your subscription at any time through your account or by contacting support
  • No additional charges will be made after cancellation

6. Failed or Declined Payments

In case a payment fails or is declined:

  • The order will not be processed
  • You will be notified immediately and prompted to use an alternate method
  • Repeated failed payments may result in temporary account suspension

7. Taxes and Fees

All service fees are inclusive of applicable VAT or regional taxes, unless otherwise stated. Some payment processors may charge additional transaction fees—these are outside of Rocaboo’s control.

8. Chargebacks and Fraud

We take fraudulent activity very seriously. Any chargeback or dispute raised without legitimate cause may lead to:

  • Account suspension
  • Order cancellation without refund
  • Permanent ban from our platform

If you have any concerns, please contact our support team before initiating a chargeback.

9. Refund Policy

Please refer to our dedicated [Refund and Cancellation Policy] for more details on eligibility, conditions, and refund timelines.

10. Need Help?

If you experience any issues with payments, feel free to contact our support team at:

support@rocaboo.com
www.rocaboo.com

We’re here to help 24/7.

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